​Effective Date: Aug 22, 2026

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Welcome to J & M Handyman Pros. These Terms of Service ("Terms") govern the use of our website, quote and estimate requests, services, projects, and related transactions. By requesting a quote, accepting a quote, scheduling services, or engaging J & M Handyman Pros to perform work, you acknowledge that you have read, understood, and agree to these Terms.

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1. Company and Services

J & M Handyman Pros provides home repair, maintenance, and improvement services within the State of Utah.

Our services are provided based on the specific scope of work agreed upon with the customer. Not every service is available for every property or project, and J & M Handyman Pros reserves the right to decline work that falls outside our capabilities, licensing, insurance, or applicable legal requirements.

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2. Free Quotes and Estimates

J & M Handyman Pros provides free, no-obligation quotes unless otherwise specifically stated in writing.

Quotes are prepared based on the information, measurements, photographs, descriptions, site conditions, and other information available and visible at the time of the estimate.

A quote is an estimate of the anticipated cost of the specific work described and is not a guarantee that unforeseen conditions will not affect the final cost.

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Quote Revisions

J & M Handyman Pros understands that reasonable questions, clarifications, and minor changes to a quote may be necessary.

However, substantial, repeated, or excessive requests for revisions, additional estimates, changes in scope, or re-pricing may require additional estimating time and may be subject to a fee.

If a fee will apply, J & M Handyman Pros will notify the customer of the applicable charge and obtain approval before performing the additional estimating or quote preparation work.

A quote fee, when applicable, is separate from the cost of the proposed project and does not guarantee that the customer will proceed with the project.

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3. Quotes, Changes, and Unforeseen Conditions

Quotes are based on conditions that are reasonably visible and accessible during the estimating process.

Once work begins, unforeseen issues or complications may arise that could significantly affect the time required or overall cost of the project.

If such conditions are discovered, J & M Handyman Pros will notify the customer and provide an updated cost estimate before proceeding with additional work whenever reasonably possible.

Any changes, additions, or requests for services not included in the original quote may result in additional charges. Changes will be discussed with the customer and approved before additional work is performed whenever reasonably possible.

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4. Hidden or Concealed Conditions

J & M Handyman Pros is not responsible for conditions that are concealed, inaccessible, or not reasonably visible during the estimating process.

These conditions may include, but are not limited to:

• Structural damage

• Water damage

• Rot

• Mold

• Hidden plumbing issues

• Hidden electrical issues

• Code deficiencies

• Unsafe conditions

• Other unforeseen conditions discovered after work has begun

Additional work required because of concealed or unforeseen conditions may require an updated estimate, written approval, or change order before proceeding.

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5. Scope of Work

Each project will be performed according to the scope of work described in the accepted quote, written agreement, or change order.

Additional work requested by the customer or required because of unforeseen conditions may affect the project schedule and total cost.

J & M Handyman Pros will communicate material changes to the customer and obtain approval before performing additional work whenever reasonably possible.

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6. Customer Responsibilities

Customers are responsible for:

• Providing accurate information about the property and requested work.

• Ensuring work areas are reasonably safe, clear, and accessible.

• Providing reasonable access to the property and work areas.

• Providing access to utilities such as electricity and water when required.

• Informing J & M Handyman Pros of known hazards, damage, or conditions that may affect the work.

• Obtaining permits or approvals when the customer has agreed to be responsible for them.

Delays or additional costs resulting from the customer's failure to provide access, accurate information, or necessary approvals may be charged to the customer when applicable.

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7. Pricing and Quote Expiration

Unless otherwise stated in writing, quotes are valid for 10 calendar days from the date of issuance.

Prices are based on the scope of work, materials, labor, and conditions known at the time the quote is prepared.

Material costs, availability, supplier pricing, or project conditions may change after a quote expires.

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8. Payment Terms

Unless otherwise specified in writing:

• A 50% deposit is required to secure the project.

• The remaining balance is due within 30 days of project completion.

• Payment terms may be modified by written agreement between J & M Handyman Pros and the customer.

 

Late Payments

If an invoice remains unpaid 30 days after the invoice date, a $25.00 late payment fee will be applied.

Any balance remaining unpaid after the initial 30-day period will also be subject to a finance charge of 1.5% per month (18% annually) on the unpaid balance until paid in full.

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Accepted Payment Methods

Payments may be made by:

• Cash

• Check

• Venmo

• Credit card

A 3.5% credit card surcharge may be applied to eligible credit card transactions, subject to applicable law and card-network and processor requirements. The applicable surcharge will be disclosed before payment is processed and separately identified on the invoice or receipt.

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Returned Checks

A $50.00 fee will be charged for any returned or bounced check.

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9. Past-Due Accounts and Collections

Invoices that remain unpaid for more than six (6) months past the due date may be referred to a third-party collection agency or licensed attorney for collection.

To the extent permitted by applicable law, the customer agrees to be responsible for reasonable collection costs, applicable collection agency fees, court costs, and reasonable attorney's fees.

Any collection fee charged by a third-party collection agency will be subject to applicable law.

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10. Cancellation and Customer No-Shows

Customers must provide a minimum of 24 hours' notice during J & M Handyman Pros' normal business hours to cancel or reschedule a scheduled appointment.

Cancellation or rescheduling notices must be provided by text message to 801-210-9288 or by email to info@jmhandyman.biz.

For Monday appointments, cancellation or rescheduling notice must be received no later than the preceding Friday during normal business hours. Notice provided on Saturday, Sunday, or outside normal business hours will not satisfy the required notice period for a Monday appointment.

Cancellations or rescheduling requests received with less than the required notice, customer no-shows, or situations where incorrect, incomplete, or inaccessible location information prevents J & M Handyman Pros from completing the scheduled appointment may be subject to a $65.00 cancellation/no-show fee.

This fee applies to all scheduled appointments, including free estimates and quotes.

J & M Handyman Pros will determine, at its reasonable discretion, whether the circumstances of a missed, canceled, or otherwise uncompleted appointment warrant application of the cancellation/no-show fee.

J & M Handyman Pros may waive the fee at its discretion when circumstances warrant.

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11. Business Hours and After-Hours Service

J & M Handyman Pros' normal business hours are:

Monday–Friday: 9:00 AM–5:00 PM

Work requested or performed outside normal business hours is subject to an after-hours surcharge of $35.00 per hour.

The surcharge applies to each hour, or portion thereof, worked outside normal business hours.

After-hours work includes:

• Work performed before 9:00 AM or after 5:00 PM Monday–Friday.

• Work scheduled to begin at or after 4:00 PM Monday–Friday when the work is expected to extend beyond normal business hours.

• Work performed on Saturdays or Sundays.

The applicable surcharge will be disclosed to and approved by the customer before after-hours work is scheduled or performed.

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12. Materials and Ownership

Materials purchased for a project remain the property of J & M Handyman Pros until payment has been received in full, to the extent permitted by applicable law.

Disposal of old materials, debris, or hazardous waste may result in additional charges unless specifically included in the quote.

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13. Warranty / Workmanship Guarantee

J & M Handyman Pros guarantees its workmanship for 30 days from the date of project completion.

This guarantee applies only to defects resulting from workmanship.

The guarantee does not cover damage caused by:

• Misuse

• Neglect

• Abuse

• Normal wear and tear

• Improper maintenance

• Acts of nature

• Modifications or repairs performed by others after project completion

Nothing in this guarantee is intended to waive or limit any right or remedy that cannot lawfully be waived or limited under applicable law.

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14. Delays and Circumstances Beyond Our Control

J & M Handyman Pros shall not be responsible for delays caused by circumstances beyond our reasonable control, including:

• Weather

• Material shortages

• Supplier delays

• Shipping delays

• Permit delays

• Utility interruptions

• Unavailable materials

• Property access issues

• Other circumstances beyond our reasonable control

When possible, J & M Handyman Pros will communicate significant delays to the customer and work to reschedule affected work.

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15. Permits and Compliance

Unless otherwise agreed upon in writing, the customer is responsible for obtaining permits or approvals required for the project.

J & M Handyman Pros will perform its services in accordance with applicable laws, regulations, and building codes within the scope of the services being provided.

Certain types of projects may be subject to additional legal requirements or separate agreements.

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16. Termination

Either party may terminate a project by providing written notice.

The customer remains responsible for payment for:

• Labor performed

• Materials purchased

• Non-refundable costs incurred

• Approved additional work

• Other amounts properly owed under the applicable agreement

Termination does not eliminate payment obligations that accrued before termination.

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17. Invoice Disputes

Questions or disputes regarding an invoice must be submitted to J & M Handyman Pros in writing within 7 days of receipt.

If no written dispute is received within that time frame, the invoice will be considered accepted.

The parties agree to make a good-faith effort to resolve disputes through direct discussion and mediation before pursuing arbitration.

Nothing in this section is intended to waive or limit any right or remedy that cannot lawfully be waived or limited.

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18. Dispute Resolution and Governing Law

The parties agree to make a good-faith effort to resolve disputes through direct discussion and mediation before pursuing arbitration.

If mediation is unsuccessful, disputes shall be resolved through binding arbitration in Utah, in accordance with applicable Utah law and the Utah Uniform Arbitration Act, to the extent applicable.

These Terms and any applicable project agreement shall be governed by and construed in accordance with the laws of the State of Utah, without regard to conflict-of-law principles.

Nothing in this section prevents either party from exercising a right or pursuing a remedy that cannot lawfully be waived or required to be arbitrated.

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19. Relationship Between These Terms and Project Agreements

These Terms of Service apply generally to J & M Handyman Pros' services, quotes, estimates, projects, and invoices.

However, a specific written quote, project agreement, change order, or other written agreement accepted by both parties may contain additional or different terms that apply specifically to that project.

If a conflict exists between these Terms of Service and a signed or accepted project-specific agreement, the project-specific agreement will control to the extent of the conflict.

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20. Website Use

Information provided on this website is intended for general informational purposes and does not constitute a guarantee that a particular service is appropriate for a particular property or situation.

A website visitor's submission of a quote request does not create an agreement to perform work. A project is not scheduled or secured until J & M Handyman Pros has accepted the project and any required deposit or other agreed requirements have been satisfied.

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21. Changes to These Terms

J & M Handyman Pros reserves the right to update these Terms of Service from time to time.

The version of the Terms applicable to a particular project will generally be the version incorporated into or referenced by the applicable accepted quote, agreement, or transaction.

Last Updated: [Aug, 22, 2026]

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Contact J & M Handyman Pros

J & M Handyman Pros
Phone: 801-210-9288
Email: info@jmhandyman.biz

Business Hours:
Monday–Friday: 9:00 AM–5:00 PM

Quote Availability:
Saturday: 10:00 AM–3:00 PM

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